Returns & Exchanges

Due to the perishable nature of our artisanal food products, we offer a dedicated resolution process for items that arrive damaged or incorrect to ensure your satisfaction. We strive to maintain the highest quality standards from our kitchen to your table.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately inspect your package for any signs of transit damage or missing items from your order.

• 2.
  Contact Support

  If there is an issue, email our customer service team within 24 hours of delivery with your order number and clear photographs of the product.

• 3.
  Internal Review

  Our quality control team will assess the report against our batch records to determine if a replacement or refund is appropriate for the perishable goods.

• 4.
  Resolution Processing

  Approved refunds will be credited back to your original payment method within 5-7 business days, or a replacement shipment will be prioritized.